EXCHANGES, RETURNS & CLAIMS
We want you to be completely happy with your purchase and strive to deliver the best products possible. Filtrate Global LLC guarantees total customer satisfaction with the items you purchase from filtrateeyewear.com. If you are not completely satisfied with your online purchase, you may return any item that is in the original condition that it was received from Filtrateeyewear.com – unused, and accompanied by original packaging, including tags.
You may return items purchased from Filtrateeywear.com within 10 days of the original order date.
Return Shipping is to be paid by the customer.
If you have any questions about returning an item, please contact firstname.lastname@example.org
International Customers: Please be sure to reach out to customer support before processing a return. These are handled slightly different. Thanks!
Please note: All returned items must be in new and unused condition and still have their original packaging included.
Your return will not be accepted if:
- It has been worn or taken out of original protective plastic
- You have attempted to reassemble the sunglasses once broken
- We do not insure sunglasses that are broken due to wear and tear
We value our customers too much to outsource our customer service and we value our employees too much to be open 24/7. Please expect a response within 1 - 2 business days.